Frequently Asked Questions

Can I call you for advice before a purchase?
We remain at your disposal! But remember to check the information found on the product page to the right of the image and bottom of the image "Learn more." They can be useful: remember to inquire about the size, color and type of bulb (LED, halogen ...), if provided or not. The product photos can also help you decide, so feel free to look at them all.

However, if any doubt still persist, we are at your disposal from Monday to Friday from 8 to 11 am and 12:30 to 4:30 pm at 020 3445 5089, so do not hesitate to contact us!

With which carrier do you work?

Packets containing lamps and luminaires are delivered via post by DPD. For very large deliveries, we use a carrier and clients must provide a signature upon delivery.

It is unfortunately not possible to set a specific time for delivery. If you are not present during the day, please indicate an alternative delivery address, such as your workplace, neighbours, etc.

What are the most economical light bulbs?

If you would like to save electricity, choose among our selection of LED bulbs. LED bulbs are currently the most economical bulbs on the market.

Do the light fixtures come with installation instructions?

The luminaires that require special mounting are always attached with assembly instructions. However, some light fixtures are recommended to be performed by specialized technicians. For questions regarding the installation of the lamps, you can also contact our customer service on info@kosilight.uk.

What are the rates and delivery time?

All rates and delivery times are detailed on the Delivery page. Please click here.

Which payment methods are available?

We offer 3 completely secure means of payment: Visa / Mastercard, PayPal and bank transfer.

What is the warranty period?

All our products are guaranteed at least 1 year from the order validation. Some products carry an extended warranty. In these cases, the terms and duration of the guarantee are specified in the order form included with the product. It does not cover any damage, breakages or malfunctions resulting to non-compliance to the precautions for use. 

How to order a product which is out of stock?

All our products are usually in stock and ready to ship the same day. However, if a product is out of stock, please contact us on info@kosilight.uk

How to return a product?

Please click here.

To whom can I address my complaints?

Customer satisfaction is our priority. Our customer service is at your disposal for any claims on info@kosilight.uk

I am a professional customer or a business, how do I get in touch with the PRO service?

Professional (designer, interior designer...) or business (restaurant, hotel, shop, trade ...) of all sizes, our PRO service is at your listening and at your disposal 020 3445 5089 and info@kosilight.uk for any project or purchase and offering you:

- a wide range of lighting and furniture in stock or on order and customized
- the best prices
- instant take-out from our warehouse (subject to availability) or on order as soon as possible

 

For further questions, our customer service is at your disposal from Monday to Friday from 8 to 11 am and 12:30 to 4:30 pm at 020 3445 5089 or on info@kosilight.uk

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