Frequently Asked Questions


How to order online?

Once you are done brownsing and you have chosen your light fixture, indicate the desired product quantity then click on “Add to cart”. Your cart will be shown at the top of the page. It contains the purchased article(s). If you would like to continue your shopping, you can click on “Continue Shopping”. If you would like to edit your purchase, click on “Proceed to checkout” then delete or change the quantity.

However, if you want to continue your purchase, simply click on "Proceed to checkout". You will be asked to complete a form. Remember to give your exact contact information so we can contact you in case of problems and to deliver your order to the correct address. Select a payment method among those accepted by KosiLight.uk and recheck your order. To finalize your order, click "OK"; you will receive a confirmation email with your order details.

If you wish, you can also order as a "Guest" ie. not creating account. Select a payment method among those accepted by KosiLight.uk and recheck your order. To finalize your order, click "validate"; you will receive a confirmation email with your order details.

If you have trouble ordering, give us a call: 020 3445 5089


Can I call you for advice before a purchase?

We remain at your disposal! But remember to check the information found on the product page to the right of the image and bottom of the image "Learn more." They can be useful: remember to inquire about the size, color and type of bulb (LED, halogen ...), if provided or not. The product photos can also help you decide, so feel free to look at them all.

However, if any doubt still persist, we are at your disposal from Monday to Friday from 10 am to 5pm 020 3445 5089, so do not hesitate to contact us!



With which parcel distributor do you work?

Packets containing lamps and luminaires are delivered by post via DPD. For very large deliveries, we use a carrier and clients must provide a signature upon delivery.


It is unfortunately not possible to set a specific time for delivery. If you are not present during the day, please indicate an alternative delivery address, such as your workplace, neighbours, etc.



What are the most economical light bulbs?

If you would like to save electricity, choose among our selection of LED bulbs. LED bulbs are currently the most economical bulbs on the market.


Do the light fixtures come with installation instructions?

The luminaires that require special mounting are always attached with assembly instructions. However, some light fixtures are recommended to be performed by specialized technicians. For questions regarding the installation of the lamps, you can also contact our customer service at 020 3445 5089 or email info@kosilight.uk.



What are the rates and delivery time?

All rates and delivery times are detailed on the Delivery page. Please click here.



Which payment methods are available?

We offer 3 completely secure means of payment: Visa / Mastercard, PayPal and bank transfer.



What is the warranty period?

All our products are guaranteed at least 1 year from the order validation. Some products carry an extended warranty. In these cases, the terms and duration of the guarantee are specified in the order form included with the product. It does not cover any damage, breakages or malfunctions resulting to non-compliance to the precautions for use.



How to order a product which is out of stock?

All our products are usually in stock and ready to ship the same day. However, if a product is out of stock, please contact us at 020 3445 5089 or email info@kosilight.uk



How to return merchandise?

Please click here.


To whom can I address my complaints?

Customer satisfaction is our priority. Our customer service is at your disposal for any claims at 020 3445 5089 or email info@kosilight.uk



I am a professional customer or a business, how do I get in touch with the PRO service?

Professional (designer, interior designer...) or business (restaurant, hotel, shop, trade ...) of all sizes, our PRO service is at your listening and at your disposal 020 3445 5089 and info@kosilight.uk for any project or purchase and offering you:

  • a wide range of lighting and furniture in stock or on order and customized
  • the best prices
  • instant take-out from our warehouse (subject to availability) or on order as soon as possible
 

For further questions, our customer service is at your disposal from Monday to Friday from 10 am to 5 pm on info@kosilight.uk or at 020 3445 5089

Product added to wishlist