Frequently Asked Questions

PRODUCT

What is LED?
We offer our customers a wide choice of lamps, ceiling lights, suspensions, chandeliers and wall lights with LED technology which is revolutionizing the world of lighting today. LEDs consume few electricity and have a life span between 20,000 hours and 30,000 hours. With 3 hours of use per day, they can last for more than 20 to 30 years.

If malfunction occurs, the problem will probably come from the transformer, which can be easily changed.

What are the most economical light bulbs?

If you would like to save electricity, choose among our selection of LED bulbs. LED bulbs are currently the most economical bulbs on the market.

Can I call you for advice before a purchase?
We remain at your disposal! But remember to check the information found on the product page to the right of the image and bottom of the image "Learn more." They can be useful: remember to inquire about the size, color and type of bulb (LED, halogen ...), if provided or not. The product photos can also help you decide, so feel free to look at them all.

However, if any doubt still persist, we are at your disposal from Monday to Friday from 8 to 11 am and 12:30 to 4:30 pm at 020 3445 5089, so do not hesitate to contact us!

Do the light fixtures come with installation instructions?

The luminaires that require special mounting are always attached with assembly instructions. However, some light fixtures are recommended to be performed by specialized technicians. For questions regarding the installation of the lamps, you can also contact our customer service on info@kosilight.uk.

What is the warranty period?

All our products are guaranteed at least 1 year from the order validation. Some products carry an extended warranty. In these cases, the terms and duration of the guarantee are specified in the order form included with the product. It does not cover any damage, breakages or malfunctions resulting to non-compliance to the precautions for use. 

ORDER

I can't finalize my order, what can I do?

If you have a problem that prevents you from validating your delivery or payment method, you can call us on 020 3445 5089.

We can finish your order together over the phone or help you finalize it.

How can I receive my invoice?

During the validation of your order, an automatic confirmation email will be sent to you with your invoice attached.

If you have not received it, we can contact us by email at serviceclient@kosilum.com.

I am a professional customer or a business, how do I get in touch with the PRO service?

Professional (designer, interior designer...) or business (restaurant, hotel, shop, trade ...) of all sizes, our PRO service is at your listening and at your disposal 020 3445 5089 and info@kosilight.uk for any project or purchase and offering you:

- a wide range of lighting and furniture in stock or on order and customized
- the best prices
- instant take-out from our warehouse (subject to availability) or on order as soon as possible

 

How to order a product which is out of stock?

All our products are usually in stock and ready to ship the same day. However, if a product is out of stock, please contact us on info@kosilight.uk

DELIVERY

With which carrier do you work?

Packets containing lamps and luminaires are delivered via post by DPD. For very large deliveries, we use a carrier and clients must provide a signature upon delivery.

It is unfortunately not possible to set a specific time for delivery. If you are not present during the day, please indicate an alternative delivery address, such as your workplace, neighbours, etc.

What are the rates and delivery time?

All rates and delivery times are detailed on the Delivery page. Please click here.

How is my order progressing?

After your order, you will automatically receive an email with the details of your order and the invoice.

Then, once the package is shipped and delivered to the carrier, you will receive a second email containing a tracking link and a tracking number.

Thanks to the tracking link, you will be able to follow the delivery steps of your package.

You will also receive notifications from the carrier directly to notify you of the imminent delivery of your package. 

how do I track my delivery?

Right after your order is shipped, you will receive an email containing a tracking number. You can track your package here or by calling 0 810 821 821 (calls charged at the local rate from a landline).

PAYMENT

Which payment methods are available?

We offer 3 completely secure means of payment: Visa / Mastercard, PayPal and bank transfer.

I have a discount voucher, how to use it?

When you reach the "Shopping Cart" or "Finalize Order" step, a "Promo Code" space will appear at the top of the total amount of your order.

Fill in the code to be able to use your discount.

Please, check carefully the conditions of use of the discount voucher (validity period, minimum amount, number of possible uses, etc...).

Is the payment secure?

Yes, we do not store any bank details on our website. 

RETURN ET REFUND

How to return a product?

We accept any return within 14 days from the date of delivery and the return shipping fees are at your charge.

Please click here.

How to get a refund?

As soon as we receive your product with the return sheet, our team will refund you within 14 days maximum.

Here is the link to the refund terms and conditions: here

To whom can I address my complaints?

Customer satisfaction is our priority. Our customer service is at your disposal for any claims on info@kosilight.uk

For further questions ...

By email

You can contact our KosiLight team at
info@kosilight.uk

Call us

Our customer service is at your disposal from Monday to Friday from 8 to 11 am and from 12:00 to 4:30 pm at
020 3445 5089

Product added to wishlist