You will find below all the information you need about how to return or exchange your order, and on how to get a refund.
You are free to return your order in the 14 daysfollowing the reception.
If you have changed your mind about your product(s), you can call us: 020 3445 5089 (or send us an email at: email@example.com) to let us know that you don't want your package anymore. We will then inform you how to proceed to get a refund.
You must add and fill in the Return Form to the original package. Once we receive your products back with the Return Form, we will proceed with the refund under 14 days.
Cancelling an order is also possible. If your order hasn't been shipped yet, you can call us: 020 3445 5089 or send us an email : firstname.lastname@example.org as soon as possible. If your order has been already shipped, the refund will not cover the return fees.
If your order hasn't been shipped yet, you can modify it by calling us, send us a message through the Chat or an email. You can modify your order only if the products are worth the same. Otherwise, a second order must be placed. If your order has been shipped already, you will have to pay the return fees.
We are very concerned about our customers satisfaction. If a package is damaged or if a product is delivered broken, please call us or send us an email under 7 days after the reception of the order.
You will just be asked to send us a picture of the problem and our team will help you solve it.
We will of course cover the return fees. We will repair your product or exchange it as fast as we can.
If you have further questions, feel free to ask us via:
- Email: email@example.com
- Call: 020 3445 5089
- Chat: "Chat with Margot"
Monday - Friday / 10:00 am to 5:00 pm