Returns and refunds
We accept any return within 30 days from the date of delivery and the return shipping fees are at your charge.
Please fill in the return sheet and enclose it with the parcel. Get the printable return sheet.
We will notify you via email of your refund once we have received and processed your return item. The refund will be issued to the original form of payment as soon as we receive your return.
We recommend that you use a tracked delivery service and that you package your item with care to ensure a safe return to the support centre. Please be aware that any postage charges incurred by returning your item to us will not be refunded. You are responsible for the return of the item to us.
In case you want to save time, we can provide you with a prepaid Parcel force return label. We charge £15 for this service and the amount will be deducted from your refund afterwards.